Click here for the 3M BIC COVID-19 update

Scroll    ___________________   

Share This Event

Share on facebook
Share on linkedin
Share on twitter
Share on email
Loading Events

« All Events

  • This event has passed.

Highfield Qualifications Level 2 Award in Conflict Management (RQF)

July 5, 2019 @ 9:00 am - 4:30 pm


Who is this qualification for?

There has been a steady increase in the incident of violence, aggression and verbal abuse towards people who work in a variety of roles across the public and private sectors. This qualification aims to provide learners with the knowledge and skills to reduce the likelihood of abusive and threatening behaviour occurring within the workplace. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise.

Course accreditation

This qualification is awarded by Highfield Qualifications and sits on the Regulated Qualifications Framework (RQF). The RQF is a qualification framework regulated by Ofqual and CCEA Regulation. The qualification is also supported by Skills for Security, the sector skills council for the security sector. It maps to National Occupational Standards (NOS): protect yourself from the risk of violence at work.

Date and time

9:00 am – 4:30 pm, July 5 2019
This course runs on various dates over the year.


One day

Course outcomes

  • Assess and reduce the risk of violence in the workplace
  •  Identify behaviours that indicate an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation
  •  Identify post-incident support and report the circumstances to provide information for personal and organisational learning

Topics covered

  • How communication can be used to solve problems and reduce the likelihood of conflict
  • The factors that influence human responses in conflict situations
  • How to assess and reduce risks in conflict situations
  • How to communicate effectively and de-escalate ate conflict in emotive situations
  • Good practice to follow after conflict situations

Assessment method

This qualification is assessed by a 1-hour multiple-choice test. Learners must achieve a score of at least 20 out of 30 to pass.

Course fee

£125, No VAT to add. Course fee includes textbook developed by Highfield Qualifications, handouts, exam fee and certificate.

Course booking

Please email: to book the course. A confirmation letter will be sent to you after your booking.

Suggested progression

Highfield Level 3 Award in the Delivery of Conflict Management Training (RQF)

More training courses

Please visit this link for more Highfield accredited courses, call us on +44 01484 505735 or email if you need further training.


July 5, 2019
9:00 am - 4:30 pm


Horizon Risk Consultancy
01484 505735


Subscribe To Our Newsletter

Get updates and learn from the best

More To Explore